Offer cleaning appointments with a clearly agreed scope
Online booking works best when customers understand the cleaning service they are reserving. Zolis lets you publish services with a defined duration and price, then offer available appointment times.
Start by separating work that can be booked directly from jobs that need a discussion or quote.
Define what the appointment covers
Describe the service, expected duration, price and any arrangements the customer needs to agree before booking. If the property's requirements can change the time or cost substantially, direct the customer to enquire first.
An initial consultation or assessment appointment can be a separate service where that fits your business. These are service-menu examples, rather than an automatic cleaning quotation system.
Check the booking location matches the service
Zolis supports configured business booking locations and service assignments. That is different from establishing that a customer's property falls within your service area.
Agree the job address, access arrangements and any travel requirements with the customer. Do not assume that choosing a booking location has checked every detail needed for work at their premises.
Keep your working schedule current
Availability checks use working hours, time off and existing appointments. Configure your services and schedule to reflect the appointments you can deliver.
Allow for the practical time your business needs around jobs. The booking guide explains how customers select services and times, while team and location management describes the wider setup.
Connect the booking with its customer and payment requirement
Customer details entered during booking remain attached to the appointment. If a selected service requires an online deposit, the customer pays through Stripe Checkout on your connected Stripe account.
A deposit-required booking is confirmed after payment verification. Services without a required payment can proceed without checkout; see deposit setup.
Use email templates for appointment information
Templates can insert the customer's name, service and appointment date and time. Write instructions appropriate to the service and explain how customers can contact your business about access or other arrangements.
Review the message preview before using it. Timed reminders depend on plan access; explore customer email tools.
Questions about cleaning bookings
Does a booking automatically calculate a property-specific quote?
This guide covers configured appointment services. Confirm any quotation, recurring-contract or other specialist requirement with the Zolis team.
What if the job needs an assessment first?
Ask the customer to enquire, or offer a clearly described assessment appointment where appropriate. Agree the cleaning work before treating it as a confirmed service commitment.
Review your requirements before starting
Compare Zolis plans or contact the team about how your cleaning appointments are arranged.