Help owners choose a suitable grooming appointment
Zolis gives dog owners an online route to the grooming appointments you make available. They choose a service and available time, enter their contact details and complete the booking journey.
For a groomer, the important setup decision is which appointments can be booked directly and which need a conversation first.
Make your grooming service descriptions specific
Give each bookable service a clear name, duration and price. Explain what the appointment includes and who it is suitable for, rather than asking every owner to choose the same unspecified grooming slot.
If you need to discuss the dog's requirements before agreeing a service or appointment length, direct the owner to contact you first. Publishing a fixed appointment should not replace the assessment your business needs to make.
These are service-menu recommendations. This guide covers appointment booking, rather than confirming specialist pet records or grooming assessment tools.
Keep your available appointment times current
Zolis uses working hours, time off and existing appointments when checking booking availability. Configure service durations to reflect the appointments you intend to deliver and keep your schedule current.
If your business has several locations, owners choose a branch and see the services available there. Review the online booking journey and team and location setup.
Keep the owner's booking details with the appointment
The completed booking connects the selected service and appointment time with the customer details entered during booking. This gives your team a reference for the appointment without searching through separate messages.
Agree any additional information your business requires directly with the owner. Do not assume a booking confirmation establishes that every grooming requirement has been checked.
Use deposits for selected grooming services
If a service requires an online deposit, the owner continues to Stripe Checkout through your connected Stripe account. The booking is confirmed after payment verification.
Services without a required payment can proceed without checkout. Complete Stripe setup before offering deposit-required appointments; see booking deposits and payment setup.
Prepare clear appointment emails
Email templates can insert the customer's name, service and appointment date and time. Use wording that explains the booking and how the owner can contact your business with a question.
Review any preparation instructions before using a template. Timed reminders depend on plan access; explore email templates and appointment automations.
Questions about grooming bookings
Can every grooming enquiry become an instant booking?
Only publish services you are comfortable offering through direct appointment booking. Ask owners to contact you first when their requirements need discussion.
Does this confirm dedicated pet-profile functionality?
No. This guide describes customer and appointment records. Confirm any specialist grooming requirement with the team before relying on it.
Explore grooming and pet-service guides
Read about broader pet-service bookings, compare Zolis plans, or explore the UK booking setup guide.