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Zolis

FAQs

Answers to common questions about Zolis online booking, customer management, payments, teams, locations, reporting, plans and getting started.

What is Zolis?

Zolis is online booking and business management software for service businesses. It brings appointments, customers, payment activity, communications, teams, locations and reporting into one connected platform so the information around a booking can stay together.

If you want a broader overview first, explore Zolis features.

Who is Zolis designed for?

Zolis is designed for service businesses that organise work around appointments, customers and the people delivering the service. That can include independent professionals, small teams and growing service operations that need a clearer way to manage bookings and the administration around them.

The right setup depends on how your business works, so review the current Zolis plans and pricing when choosing a plan.

Can customers book online?

Yes. Zolis provides an online booking journey that helps customers choose a service and find an available appointment. The booking can then stay connected to the customer record and the wider business workflow.

Learn more about online booking with Zolis.

Can I manage customer information in Zolis?

Yes. Zolis keeps customer information close to booking activity so your team can work with useful context instead of piecing together records from unrelated tools. Customer history becomes more useful as bookings and other operational activity build around the same record.

See customer management in Zolis.

How do payments fit into Zolis?

Zolis is designed to keep relevant payment activity connected to the bookings and customers behind it. This helps the operational diary and payment workflow tell a more consistent story instead of becoming separate records that need to be reconciled manually.

Exact payment capabilities can depend on the plan and payment setup you use. Read more about booking payments in Zolis.

Does Zolis support customer communications?

Zolis keeps booking-related communications close to the appointment journey so confirmations, reminders and service messages can be managed with the right customer and booking context.

The exact communication channels available can depend on your account configuration and plan. Explore customer communications in Zolis for the wider workflow.

Can Zolis support teams and more than one location?

Zolis includes team and location concepts so service businesses can organise people, availability and operational structure around the booking workflow. The exact capabilities available to your account can vary by plan and configuration.

See team and location management for more detail.

What reporting is available?

Zolis reporting is built around connected operational information. When bookings, customers and payment activity live in the same system, the business has a stronger foundation for understanding activity and revenue without manually joining unrelated records.

Explore Zolis reporting to understand the reporting approach.

Which Zolis plan should I choose?

Choose the plan that matches the level of capability your business needs today. A smaller operation may need a straightforward booking setup, while a growing team may need broader controls around customers, payments, teams, locations and reporting.

Use the current plans and pricing page as the source for available plans and included features.

Can I change my website content and SEO in Zolis?

The Zolis Atlas administration area includes website content and SEO controls for the public marketing site. Pages can be edited, activated or taken offline, linked internally and reviewed with SEO guidance without needing to rebuild the public website layout.

How do I get help or contact Zolis?

Use the Zolis contact page for the current ways to get in touch. If your question is about the product, including the page or workflow you were using can help make the conversation clearer.